Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 413-665-2060 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Fisher's is a first rate place to do automobile business. The staff is friendly, attentive, responsive and very competent. They are eager to help your car last as long as you would like it to last!
Frank & his team have saved my bacon more than once- they are always courteous, thoughtful, prompt, and expert- even with my 11 year old Mini Cooper. The team at Fisher's take care to fully explain my options to me, and never over-sell. And they have the most beautiful puppy in the office! (Be sure and request a greeting from Molly)
Visited for an inspection sticker. Friendly, genuine staff. Quick service. Garage felt professional and clean. I liked that the waiting area was a part of the service floor. Local business - try to make your transaction with cash.
Fast, honest, and reliable.
Consistently impressed with quality work, professional and friendly staff, and spot-on estimates.
I have twice been to this garage now. Frank has been honest and always willing to go the extra mile for me. Karen is so pleasant!! I will continue to visit this garage because of their amazing customer service. Thank you so much for getting this right Fishers!